NQF 5 SD 115431: Analyse feedback contexts and apply constructive feedback techniques

Specific Outcome 1 : Provide constructive feedback.

·         The provision is selected in terms of type and channel

·         The provision ensures that the language, content and tone of feedback fit the situation, the occasion, the subject  matter                      and the audience

·         The provision describes the behavior or event which is the focus of feedback, in neutral terms, with the absence of                                   reference to character or personality of the recipient  The provision identifies legal and ethical requirements that                                   impact on the time and place where feedback is provided

·         The provision ensures that the content of the message meets the objectives set for providing feedback

·         The provision ensures that constructive feedback incorporates listening, open questions, paraphrasing and                                               responding to receiver reactions

Specific Outcome 2 : Analyse feedback contexts and/ or situations

·         The analysis identifies issues related to providing feedback in terms of context/ situation

·         The analysis identifies the purpose and/ or outcomes for specific feedback contexts/ situations

·         The analysis identifies consequences and/ or anticipated reactions for specific feedback contexts/ situations

·         The analysis ensures that the content and tone of feedback fit the situation, the occasion, the subject matter and the                               audience

·         The analysis identifies the legal and organisational requirements that impact on the type and manner of                                                    feedback provided

Specific Outcome 3 : Respond constructively to feedback.

·         The response ensures that the medium, language, content and tone fits the situation, the occasion, the matter and the                           audience

·         The response clarifies feedback received, in terms of the objectives and issues raised

·         The response evaluates feedback received, in terms of its applicability to the objectives and issues raised

·         The response incorporates identifying options and/ or strategies for further action

·         The response evaluated the outcome of feedback to determine if the objectives are met, or require further action

Purpose:

•   People credited with this unit standard are able to:
•  To provide fundamental knowledge of the areas covered
• For those working in, or entering the workplace in the area of Business and Organisational Communication
•  As additional knowledge for those wanting to understand the areas covered